A patch is being tested.
Cannot reproduce the described behavior. Are you sure it happened after the last big update?
I have no idea when that was, and until last week I had not mined for a long time, so probably not.
Just happened to me this minute, while mining a Novenium asteroid on my 2nd char in Astra F:AST1
Error: (text) Mining: Hm… this shouldn’t happen. Ever.
The asteroid was definitely far from empty, there was more in it than I needed in total
After clicking ok, it still shows 17409; after reloading, it shows 17399
The patch has been applied following testing.
Please let us know if the error persists.
I mined out another asteroid yesterday and when it had 7 left I let my 2 mining lasers (13-15/cycle) go at it and I got the 7 ore, saw the asteroid dissappear and no notification or error…
I just got another error message instead, in the same situation.
The error message in the pop-up was something about ‘allow messages …’ which did not make any sense to me; the pop-up itself was flickering and did not let me copy the text (as if the pop-up was in a loop) until I clicked OK
Alright, must be something else, having nothing to do with depletion.
Please provide following information:
- What browser did you use?
- Which toon?
- Timing: same situation = on ore collection (end of laser cycle)?
- Could you mine same roid before and after without issues?
- Was cargo bay full, by any chance?
- Does your connection to game server lag sometimes? Actions / page transitions with noticeable delay?
- Did you have a Hydra mission at that time?
-
What browser did you use?
Firefox, up to date to latest version (it is automatic, now) -
Which toon?
My 2nd char, Emerahl -
Timing: same situation = on ore collection (end of laser cycle)?
on ore collection, but no idea if end of cycle or not. -
Could you mine same roid before and after without issues?
yes -
Was cargo bay full, by any chance?
no -
Does your connection to game server lag sometimes? Actions / page transitions with noticeable delay?
rarely, but it happens; however, I noticed it happening frequently in the following situations:
- when a character levels up.
- when a random event occurs, right before it is displayed
- probably at ends of mining cycles, I noticed, now that I have 2 mining lasers on Emerahl, that one sometimes take a lot longer than the other to show up as having finished mining (up to 10 seconds longer than the interval between the 2 starting clicks, so there is no mistaking it).
It also happens occasionally when loading the jump gate nexus, or one of the stations listings (any list of destinations).
furhermore, I noticed a delay of up to a minute between an event happening in my browser (random damage, crate found) and that event being shown as well in the 5 log lines at the bottom.
Also, a couple of weeks ago, I had 2 periods when the game was unreacheable for a while, but probably a different reason (Login page not loading today - #13 by Fafhred); this has no re-occured since those 2 times.
- Did you have a Hydra mission at that time?
yes
And just before the fix was applied, I had the previous error message in a situation where the asteroid was defintely NOT exhausted; look 6 replies up from this one.
Thanks for the info. Connection issues are my best-guess now (especially ~10s delay between identical lasers doesn’t sound good). It can even be a general connection timeout on one of actions. I’ll try to reproduce the issue.
In order to exclude other possible causes, please keep an eye on following when mining:
- do Hydra crate drop for you?
- do random commodities drop?
- do you get both good and bad random events when mining?
For the footer events log the update interval is 20 seconds. Significantly longer update time would indicate serious connectivity problems.
Yes, I’m keeping that in mind - it is the only concrete clue so far.
- do Hydra crate drop for you?
yes - do random commodities drop?
yes - do you get both good and bad random events when mining?
bad, yes; good, so far I only ever saw the placeholder message for those (requesting to suggest some).
for what it is worth I’m also using firefox and have noticed the following :
-
Sometimes pages take a while to load, multiple tabs of unrelated sites are not loading, while at the same time in opera pages load perfectly. Which means there might be a firefox issue, not a connection issue as page loads perfectly in 1 browser and not in the other. But this didn’t happen at the time when I got the error, atleast not noticable.
-
I have 2 mining lasers that I click right after eachother so they are mining the same rock simultaniously and for the most part they finish at the same time, but sometimes 1 seems to take 1 or 2 seconds or even a bit longer then the other one.
This is 9/10 the second laser which is clicked last, but in same situation 1/10 it is the first laser that takes a bit longer.
edit : no hydra missions active for me
Pages on other tabs not loading is a normal feature in Firefox, and has been for a long time; it only loads the tab title, but the page itself only at first selection of that page.
In a few cases, pages stop loading, which I tracked down to a cache issue induced by Flash bugs (most dynamic adverts currently use Flash), which then requires cache clearing, restarting FF, and in extreme cases restarting the computer as well.
As for Opera, I had issues with earlier versions, but once they switched their underlying engine to Chromium (the heart of Chrome) I ditched them ( I banned IE permanently many years ago, and Chrome very soon after it was released and almost immediately revealed how intrusive it really was - basically Google’s top spyware).
It isn’t what you wrote, if it is flash related, then firefox usually freezes till it says a plugin stopped working and get the option to turn off the plugin and firefox continues…
The issue I meant is that when browsing a website it stops loading, other sites won’t load either like in ‘no connection’, but at the same time it works all fine in opera and a minute or 2 later it works again in firefox aswell. It feels more like firefox itself has an issue with connecting, no freezes or crashes while all other programs have no connection issues.
I usually have firefox, opera, a torrent client and an online game open and all connect fine without issues except firefox for a moment
It is more complicated than that:
The Flash issue is basically a long-standing memory leak issue, which has been improved over the years but never fully resolved.
The symptoms depend several parameters, which include how many Flash applets have been going on (ads add up VERY quickly, there can be several on a single page), how many Flash intensive pages have been opened in the current FF session (Flash-based game opening and closing new pages within the game, for instance), size of the physical memory, number of processors, and length of the current FF session itself.
Being aware of those issues, I took the habit to close FF and restart it every 4 or 5 hours at the most, which on my computer is sufficient to prevent the full-freeze FF issue.
That specific issue occurs when the cumulative memory leak reaches a critical point, which depends the physical configuration.
As for Opera, it uses the Chromium version of Flash, which is different from the one for FF (and I do not have experience with it to compare symptoms)
As for the issue you describe, it is the one which requires to clear FF cache, restart FF, and sometimes the computer itself.
It is caused by part of the Flash bugs corrupting FF cache.
All of this has been abundantly discussed on various technical forums, and it is one of the reasons why a number of technical sites are calling for an outright ban of Flash usage.
Even Adobe themselves now, apparently, as I was looking to provide a link: Google is banning Flash from its display ads - The Verge
All mining related data refreshes every 2 seconds. Therefore it can (and will quite often) happen that the laser that was activated last finishes one cycle later.
I use Flashblock addon (in addition to general ad blocker removing most of harmful flash) and either manually activate the required flash objects (video players / games etc.) or create a (white list) exception for certain websites (like youtube). Flash crashes still happen every now and then, but FF’s been significantly more stable since then: I typically have 40-50 open tabs (which are restored on FF start / ~2/3 are fully loaded on average) and FF lives few days w/o restarts. On my work PC (running 24/7 whole year) I have to restart FF every couple of weeks (though mainly due to general FF memory issues).
Hehe, many are hoping to live to see Flash gone once and forever 
just got this one while mining on my main char (still only 1 laser, asteroid far from depletion):
Error: (text) Player: DBQ-03: Prepared statement needs to be re-prepared
Update: additionally, after switching to my 2nd char to mine (on 2 lasers), I still see occasional longer delay between lasers ending mining; less that the max I had seen in the past, but still in the 4-5 seconds range when it happens, which is more than the 2 seconds which should be the maximum; this has been happening 3 times so far in about 40 mining periods on my 2nd char.
The same one (Error: (text) Player: DBQ-03: Prepared statement needs to be re-prepared) just happened again twice in the past 5 minutes…
Update: now 3 times in 10 minutes…
EDIT: We’re working on it, can’t be toon- or player-specific.
All 4 occurrences of this error message were on my main char, if that is any help.